Please read this page for any question you may have about our policies.  If there are any questions that's not answered here, please feel free to contact us at ebay@directshoponline.com.

• Payment Policy
• U.S. Residents
• International Shipping Information
• Shipping Policy
• Warranty/Return Policy
• Feedback 

• Payment is expected within 5 days after auction ends. Product availability not guaranteed after 7 days.
• All payment must include your Ebay ID, item number, your contact phone numbers and shipping address to identify your purchase and to avoid any delay of your shipment.

U.S. Residents

• We accept PayPal. Please made payable to DirectShopOnline.com. Our PayPal email address: paypal@directshoponline.com. (Buyer must have PayPal's Confirmed Address, Otherwise Payment will be Deny). We prefer this method of payment as it is faster, secure, and a transactional history on the respective systems exists for both the customer and us. The payments are also insured both ways (you are from us and we are from you). For Paypal payments, we will only ship to Paypal's U.S. Confirmed Address. Currently, we do not accept PayPal payment for Body kits and international PayPal account.
   
• We accept Visa, Mastercard, Discover Card, and American Express directly. Please email us info@directshoponline.com your card numbers, card type, expiration date, your name (full name including the initial if that is how it appears on your credit card), card billing address, CVV2 numbers (the last three digit at the back of the card at the signature strip area) and telephone numbers. For all credit card payments, we will only ship to the card's Billing Address.

• We also accept checks or money orders. Please allow 7-10 business days for a personal check to clear. Even if you had confirmation that the check had cleared (after calling in your Bank), we have no way of verifying this until we have confirmation from our Bank. Some checks cleared as fast as 2 days and others can take up to 14 days. If you do not want to wait, please select an alternate method of payment.

  Please made payable to : DirectShopOnline.com

  Our mailing address is :

  Please E-mail us at ebay@directshoponline.com for updated info

   

   

   

• COD payments are not accepted as we have many payment options. Since we've had a longstanding relationship and reputation built over time (as evidenced by our feedbacks), you should bid with confidence in knowing that you're getting what we advertise.

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International Account Order

• For international account and shipping, please email us at ebay@directshoponline.com to get international shipping quote (Please provide the following information : 1.) Country and postal code. 2.) Phone number. 3.) Quantity and which Item number. so that  we could calculate the shipping fee for you.)  For international account, we only accept Western Union or Money Wire Transfer . Please include your telephone numbers when making payment as the postal office require it for shipping purposes.  

  Wire Transfer
  Email us at info@directshoponline.com to get wire transfer account information, we will re-confirm the total amount for you (include payable information).

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 Shipping Policy:

U.S. Residents

• All items will be shipped within 2 working days - 4 weeks after payment is received in full.
• Item will be shipped by UPS Ground or USPS Posted Service or Tracking Service, International orders will be shipped by USPS Global Express Mail or Air Freight or Sea Freight, depends on the item size and destination. We reserved the rights to choose the services.
• Delivery transit may take 1-7 days for U.S. customers & 5-14 days for International shipment, depending on destination.
• We do ship to APO/FPO address, Puerto Rico, Hawaii, Alaska and Guam via USPS Priority mail ($10, $15 or $20 US more). But some items We will NOT ship to PO box and military address.
• Tracking numbers is not available for APO/FPO and Guam shipping address.
• Insurance is optional but highly recommended for all shipments for we are not responsible for shipping damage, lost or stolen packages.
• All international shipping charges do not include any custom fees.  All shipments will declare actual value of the products, buyers are responsible for all custom fees.
• Shipping/Handling fee is absolutely non-refundable and non-negotiable under any circumstances.
• LOCAL PICK-UP is AVAILABLE - CASH ON PICK UP and APPOINTMENT ONLY. HANDLING CHARGES DO APPLY:

  Shipping & Handling (S/H) Charges	Handling Charges
  For S/H Charges over $35	= S/H less $10.00
  For S/H Charges under $35	= S/H less $5.00
  Pick for Wheels or SEATS (per Set)	$50.00
  Pick for Body Kit or Hood (per order)	$60.00

• For Paypal payments, we will only ship to Paypal's U.S. Confirmed Address.  For all credit card payments, we will only ship to the card's Billing Address.
• Refused or undeliverable packages are not grounds for a refund. The packages, if returned, customer will have to re-sent another shipping and handling fee for the re-shipment. If a change of address occurs during a UPS shipment, through no fault of ours, we charge a $5 fee for the change of address (this fee is charged to us by UPS).

International Account Order

• The Buyer is responsible for all customs fee and duties fee. Shipments to CANADA are shipped with UPS Standard or USPS Global Express Mail or Tracking. We prefer to ship UPS Standard because it is traceable and more economical than USPS Global Express Mail.

• Shipments outside the US (except CANADA) usually shipped USPS Global Express Mail with insurance and signature requirement. We are unable to supply a tracking number with USPS Economy (Surface) Parcel Post or Airmail Parcel Post shipment since USPS does not provide such service. If item is lost or damage though this route it might take up to 30 days to file claim and all buyer agree to settle such claim with USPS Posted Office.

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Warranty & Return Policy:

• Since all sales are in auction format, ALL AUCTION SALES ARE FINAL. NO REFUNDS are available, we will only issue an RMA numbers for exchange for defective items or incorrect items shipped.
• Defective products need to be reported on the day you received package for replacement. No return for exchange will be accepted after that.

• Please inspect your order upon receipt. If damages are found, please notify shipping company and DirectShopOnline.com immediately. No claims will be honored after 24 hours of delivery.

• All returned items must be in their original packaging or they would be considered unreliable or cannot be resale. This includes, but is not limited to, no signs of being installed or mounted, no cut wires, no scratches. It is the sole responsibility of the customer and/or installer to confirm the correctness of size and application before installation.
• RMA (Return-Merchandise-Authorization) numbers must be issued for all return/exchange items, any return packages without a RMA number will be refuse to the customer.
• Professional installation for all items are highly recommended. Buyer assumes all risk on shipment and usage. Item is auctioned "as is", no warranty is expressed. 
• We are only responsible for one-way shipping & handling fees if we shipped the wrong item or wrong quantity. In the event of exchanging a defective product, we will have to receive the defective item prior to shipment of the replacement product.
• If the customer wants to cross ship the item, we will have to charge the customer's credit card first and the defective item will have to be received within 2 weeks of RMA issue date.  When the defective item is received within 2 weeks, refund for the replacement unit will be issued.  If the item is not receive within the 2 weeks time frame, refund will not be issue for the replacement.
• Wrong items ordered or bided are subject to a 20% restocking fee.
• Some items are only intended for show/static display vehicles or for off-road racing vehicles. Please check with your local DMV concerning legality within your state.
• We reserve the rights to cancel bids from any bidder with a history of negative feedback/Non-payment. We will utilize any and all services provided to us regarding any act of fraud, non-payment, or bid shielding.  Please only bid if you intend to follow through with your purchase.

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Feedbacks

Please email us letting us know you receive the item. We like to give positive feedback and appreciate the same from customers. We do not leave feedback immediately after a payment is received as that is only part of the transaction. How the buyer treats us, having reasonable expectations, and contacting us about problems or issues can not be seen until after the transaction concludes. The transaction is complete once the buyer has received their merchandise and is satisfied with it. Leaving negative feedback as a means of resolving any problem will not bring the problem closer to resolution. In addition, this is a violation of eBay policy. Buyer and seller must contact each other before leaving feedback. We do leave feedback for feedback left to us within 24 hours. If you have further questions about this policy, please email us at ebay@directshoponline.com.

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*Terms are subject to change without prior notice*